Holders of this qualification play a crucial role in the real estate sector, assuming titles such as Real Estate Agency Principal, Senior Strata Manager, Strata Management Principal, Agency Manager, and Agency Director. These professionals are entrusted with significant responsibilities and accountability for the performance of their teams. Their duties encompass a wide range of tasks aimed at ensuring the smooth and efficient operation of property agencies. This includes mastering business systems, property agency practices, and understanding the legal and ethical frameworks critical for property agency operations. They are tasked with developing and implementing systems, procedures, and protocols for managing property agency functions, including the establishment and management of trust accounts and the finances of the property agency business. Additionally, they coordinate ethics, risk, and consumer protection systems to align with industry legal standards and customer expectations. These leaders stay abreast of industry trends, foster relationships with key stakeholders in the property market, and devise strategic and operational plans to steer their agencies towards success. Their role also emphasizes branding for both the agency and individuals, alongside leading and managing staff through recruitment, induction, coaching, and mentoring. Ensuring workplace health and safety in compliance with industry standards is also a critical part of their responsibilities, ensuring a safe working environment for all employees within the property services industry.